Why is prioritizing the customer experience so important today?

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derelwex
Posts: 7
Joined: Sun Sep 18, 2022 11:22 pm

Why is prioritizing the customer experience so important today?

Post by derelwex »

Why is prioritizing the customer experience so important today?
Many people now pay attention to customer experience when building a business. It is also considered by many to be the foundation of success. Why?
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bojasboss
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Joined: Sun Sep 18, 2022 5:36 pm

Re: Why is prioritizing the customer experience so important today?

Post by bojasboss »

Creates an exceptionally positive customer experience:
Improves customer retention
Increases customer satisfaction
Improves the potential for additional and cross-selling
Increases the likelihood of generating new business through positive word of mouth.
Certainly not 100% of your business success, but a very important foundation. I chose to do a B2B customer experience https://newmediaservices.com.au/6-best- ... improving/
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charlivenum
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Joined: Mon Sep 19, 2022 12:18 am

Re: Why is prioritizing the customer experience so important today?

Post by charlivenum »

A quick glance at some telling statistics supports the idea that the quality of customer service is more important than ever.
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