HENkaku: how to fix error C2-12828-1
Several people are reporting error C2-12828-1 while trying to install/run the recently released Henkaku hack for PS Vita 3.60. I have myself had the issue when I installed HENkaku the first time. Rebooting the console fixed the problem for me, but not everyone’s been that lucky. So, if you run repeatedly into this issue, and rebooting your console doesn’t help, what can you do?
Error C2-12828-1: How to fix according to Sony’s official help page
Here’s what Sony’s official help page have to say about error C2-12828-1 (please note that at the time of this writing the Sony help page that is supposed to have this help topic is down, and I had to retrieve the information from a cache)
Hangs up during a game while the application is running. This is caused by invalid processing on the application side.
If this occurs even when the system is restored, the saved data is probably corrupted.1. Restart the application. If that fails, please restart the system.
2. Reformat the PS®Vita system.
3. Delete the application’s saved data.
4. Reformat the memory card.
If the error continues to occur, please note the error code and the situation in which it occurs, and contact Consumer Services at 1-800-345-SONY (7669).
So, a few good steps to try here, although I obviously recommend to *not* call Sony for issues running HENkaku 🙂
Definitely try rebooting, and if that doesn’t work, formatting your memory card or resetting the system might help. It’s worth noting that Sony call it a problem on the application side, and the error is as generic as it gets.
There might be less dramatic solutions than resetting the entire system or formatting the card, though. See below for other tips that might work for you before you try something too “final”.
Error C2-12828-1: How to fix according to the community
Many people in our community have been running into error C2-12828-1 and here’s what some people recommend (don’t do all of those, try each one after the other and see what works for you:
- Delete your cookies in the PS Vita Browser, then try again (thanks FallenLeader)
- Try to turn off the Vita, wait for a few minutes, then turn it on again and visit the HENkaku site again.
- Try to start the PS Vita in Safe Mode (turn the Vita off, then press “R” button + PS button + Power button for 5 seconds while the vita is off) and use the rebuild database option
- format the memory card
- Reset your Wifi settings
The consensus seems to be that rebooting your console should be the first thing you try, even if you have to try it several times before you try anything more “serious”. There is some level of instability in any hack, and it seems HENkaku is no exception 🙂
C2-12828-1: More help
Check the links below for more help on error C2-12828-1:
- Henkaku Error on /talk




Well, I had this issue and tried the “Restart your vita” solution but it’s not 100% guarantee…
BUT one solution for sure is to go to Settings -> Format -> Restore Settings
Then after the reset you should be installing HENkaku without any errors 🙂
this worked brilliantly after nothing else did. thank you.
I restarted my vita 3 times before it finally worked.
Same here
i was having the issue and almost gave up, but with this error you literally have to keep trying with hard resets
formatting isnt necessary
I had to try about 15 times, turned of my vita twice yet in the end it worked. So try, try and try again. It’s worth it in the end.
I changed to the predetermined theme and then restart
(my english is bad)
I am very interested! and would like to help!
OK guys. Shot a tweet to Wololo informing him of a simple trick I found.
If it crashes on initial launch of the site (Before the HENtaku message) close and retry. 3 fails, reboot.
The Major error I have is AFTER the HENtaku message. Simple solution: Delete your cookies. I kid not. 100% success rate for me after I do this. each and every time.
FINALLY, if you ran rejuvenate, or have buggy or glitchy apps, games, etc. just back things up, deactivate your PSN, reformat, and start clean. then you simply delete your cookies if you get errors later.
+1, I did it before restart, maybe was the solution
I called sony on this before this tutorial was even made and they adviced me on rebuilding the database and it worked. They have no idea what henkaku is yet they thought it was a game.
I was having this problem and rebooted/ reset/ restored a coupe of times with the same error result. I know it can have nothing to do with this but I realised I was connect to psn during the process and my battery was also low. Every picture I see with this error the battery is also in a low state. So I disconnected PSN and connect the power cord and voilá! Hope it helps someone. Cheers
I restarted and it did not work. Then I decided to clear my browser history and my cookies, then disconnect my wi-fi and reconnect and that seemed to do the trick
For me I had to rebuild the database to get it to work although I did only try restarting the console once or twice but after rebuilding the database it all went smoothly. And for the live of god please no more posts about piracy, it will ruin the chances of getting games from the remaining developers, I feel that’s one thing that will just completely destroy the vita.
Some people fixed theirs by turning the system off, taking out the memory card, putting it back in, powering back on and trying the hack again. It worked for me
It worked for me right after i disabled bluetooth…. tried a thousand times with bluetooth enabled, and kept getting the error until disabled. Give that a try too.
Keep trying and it hopefully will be more likely to get past this error now (website has been updated). Reformatting is a pretty drastic measure.
Yup. I had to restart my Vita once.
I just stopped javascript and it ran for me.
One morning when i wakeup is there henkaku for android xor ipad iphoney ?
is there a useragent switch so i dont have to update ?
is there more of my psvitatv’s found ? lol
or my android tv witch has plex but no yelo since the vendor dont comply :p
and my android phone and tablet and my android laptop (x86 iso installed) :p
maybe something like qemu x86_droid henkaku would find the timetraveller :p
xDDDDDDDDDDDDD
I set the THEME to default and it work on first try.
Several reboots never worked for me. What did the trick was removing my game card.
I had this the first 2 or 3 times I tried to load the exploit page but after trying again it started going into a loop with the popup for disabling JavaScript and then it installed. I think persistence is key.
A reset is what worked for me. Though, I bothered to RFTM! Plus, since a lot of people are new to this sort of thing, it would be nice to have links to what does work with it! Instead of searching around for stuff!
For some reason when it says welcome it shuts down my system….
Then says ‘A problem occurred the last time this system was used, and it did not power off correctly’…
Got that too after first reboot, then it worked. . I had a game cardstill in and half battery, none of that matters though, iit’s purely on luck.
I’m having this issue also, after clicking OK at welcome message the PSTV reboots
No reboot need…….just trying over and over again fixed my problem 😀
restart system just;
What if this error happens to other applications after henkaku has been installed? I receive this error booting Wipeout 2048
The way i fixed this error was switching the language of my console to English (USA) and then everything worked.
Hope this helps anyone ^^
When I tried VitaDOOM, I kept having this error using a WAD. After reformatting, redatabasing, etc. I decided to download another WAD and it worked. Meaning the error is not triggered by something as obvious as the solutions indicated and, hence, they ain’t solutions at all but workarounds.
Got this error repeatedly then turned it off, pulled my card out, turned it back on and reinserted the card. Worked after that
Unplug your cassette and restart
I got the error with my VTV on the first try. Turning off and clearing cookies fixed it for me.
I got the error again, let it unfreeze, hit okay, and the install started a couple seconds later on my VTV :3.
logout from psn in setting
its work for me
I was one of the most unfortunate users dealing with this. I have rebuilt the database over 10 times, rebooted over 20 times and I kid you not, I attempted the exploit well over 50+ times. It always ended with the error 128.
So how did I finally get it running? I followed the advice to delete my cookies…. And it worked the first attempt after that.
Thanks Wololo!
just keep pressing ok
try cycling your wifi on and off, did the trick after 6 hrs
I appeared this error.
The solution was to close multiple tabs that were open.
Cool. Did not try exploit yet trying g to get a new. 3g vita.
Piracy is almost here.
I can already taste it!
I had a C2-12828-1 on my pstv so i restore system and format card… Now i have c2-14921-7 error !!!!!
I found a way, first add the site to a vita bookmark and then close out the window, finally reopen the bookmark then it worked!
when my vita is off …. then henkaku is error
You need to reinstall it after every reboot.