Several people are reporting error C2-12828-1 while trying to install/run the recently released Henkaku hack for PS Vita 3.60. I have myself had the issue when I installed HENkaku the first time. Rebooting the console fixed the problem for me, but not everyone’s been that lucky. So, if you run repeatedly into this issue, and rebooting your console doesn’t help, what can you do?
Error C2-12828-1: How to fix according to Sony’s official help page
Here’s what Sony’s official help page have to say about error C2-12828-1 (please note that at the time of this writing the Sony help page that is supposed to have this help topic is down, and I had to retrieve the information from a cache)
Hangs up during a game while the application is running. This is caused by invalid processing on the application side. If this occurs even when the system is restored, the saved data is probably corrupted.
1. Restart the application. If that fails, please restart the system. 2. Reformat the PS®Vita system. 3. Delete the application’s saved data. 4. Reformat the memory card. If the error continues to occur, please note the error code and the situation in which it occurs, and contact Consumer Services at 1-800-345-SONY (7669).
So, a few good steps to try here, although I obviously recommend to *not* call Sony for issues running HENkaku 🙂
Definitely try rebooting, and if that doesn’t work, formatting your memory card or resetting the system might help. It’s worth noting that Sony call it a problem on the application side, and the error is as generic as it gets.
There might be less dramatic solutions than resetting the entire system or formatting the card, though. See below for other tips that might work for you before you try something too “final”.
Error C2-12828-1: How to fix according to the community
Many people in our community have been running into error C2-12828-1 and here’s what some people recommend (don’t do all of those, try each one after the other and see what works for you:
Delete your cookies in the PS Vita Browser, then try again (thanks FallenLeader)
Try to turn off the Vita, wait for a few minutes, then turn it on again and visit the HENkaku site again.
Try to start the PS Vita in Safe Mode (turn the Vita off, then press “R” button + PS button + Power button for 5 seconds while the vita is off) and use the rebuild database option
format the memory card
Reset your Wifi settings
The consensus seems to be that rebooting your console should be the first thing you try, even if you have to try it several times before you try anything more “serious”. There is some level of instability in any hack, and it seems HENkaku is no exception 🙂
C2-12828-1: More help
Check the links below for more help on error C2-12828-1: