US PSN Accounts Struck By Unannounced Passwords Reset

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42 Responses

  1. Parker says:

    Check your spam folder. Same happened to me a week ago, didnt know what was going on, checked my spam folder and Sony had emailed me about it.

    • Reamer87 says:

      I found out my password wasn’t working anymore then I did the whole forgot my password thing to reset it. An entire day later I got the email about them resetting the password on my account.

      Seems they’re obviously being hush hush about this actually being a nation wide thing.

  2. Haze7 says:

    I almost thought I was hacked XD

  3. roastable says:

    I got an email. :/
    Though I would like to have known more details about the “suspicious activity” associated with my account (and everybody else’s, I assume)

  4. Kk says:

    Okay big problem. My email account tied with my PSN account has been deactivated(damn Yahoo!). So now what do I do to reset my password?

    • ZxLeGiOnSnIpezxZ says:

      Go to play station.com and either call them or wait for a live chat with a support agent and ask for a password reset and provide a little proof that its your account.

    • DiabloNocturnia says:

      @kk had the same problem when the European accounts reset last Thursday, you HAVE TO call them, e.mails will be answered after a few days telling you that calling is the only solution. They will want your details, last games bought, and a photo/photocopy of some photo ID. It will take from 1-7 days for them to sort it out. I called Saturday and got my account back today. Hope this helps

  5. carlos says:

    I got an email too..

  6. solidsnake says:

    I am able to connect to my account in the media go and download psp content on my pc. But I can no longer use the charles trick with my vita 2.61. Media go never asked for a password reset. What?

  7. solidsnake says:

    using charles my vita says that 2.61 is the lastest firmware, but I try to sign in to psn and it says i need to update the firmware!

    • Mr. MaGoo says:

      You have to change you password online. I dont rememer the web address but im sure ubcan find it onle and save your proxy.

  8. Vitality says:

    Happened to me when I was playing my PS3 and realized that my account was not signing in. When proceed to signing in, the password was incorrect and then I thought that my account has been hacked. So, I proceeded to reset the password, make a new one and can log in just fine afterward.

  9. wizardinblack says:

    both of the problems you mentioned in your post affected me. the new terms of use agrement made me unable to sign in to certain apps for a whole week! not to mention i was unable to play any games online. yestrday, i had about ten mins to spare before my CS class and wanted to play soul sacifice, but you will never guess what happened then! it took me all day to finally try password reset and everything was fine. I got no email about this (which really would have solved everything). but i get no problem recieving their psn ads once a week. i think sony really needs to step up their customer service game

  10. Mr. MaGoo says:

    Bast part about all of this is that I got an email notifying me of the password change about 2 hrs after the password change.

  11. Cobaltex says:

    This happened to me as well, and as I’m Canadian I think I can safely say this is happening with the Canadian PSN as well.

  12. anent says:

    Same thing happened to me in EU 1 week ago. I freaked out, thinking my account was compomised! Finally I called support the other day, and after some identification stuff, I was send a reset email.
    Thinking about that, a warning email, would save me about fears of someone stealing my account and thinking back at 2011 psn security breach, is was not good!
    I am still angry about that anyway, since they didn’t warn me about the reset!

  13. dragonkid6 says:

    I got an email but it was late in the afternoon. None-the-less I got one and it was before I logged onto my Vita.

  14. psYos says:

    I live in the US and after reading this article i tried logging into psn……. no password reset. Logged right in. Are they doing it in waves? Or am I just one of the “lucky” ones?

  15. ?? says:

    my acc pass didnt get reset o.0

  16. jcsero says:

    I got email notifying psn password have been compromised.

  17. Warlord698 says:

    I actually got an E-mail from them notifying me about the action taken place…..must’ve hit your spam folder

  18. drugs r bad 4 health says:

    Can someone tell me the actor’s name in the gif please ???

  19. Tnutbutter says:

    I thought my account had got hacked -.-

  20. health says:

    Can someone tell me the actor’s name on the gif please ?

  21. Fcukface McMuffentahl says:

    I can confirm that, if you faked your information and can’t recall it, you have to call them. Don’t even bother emailing, they’ll just tell you the number and ask you to reference a bunch of numbers, which probably refers to the email. Luckily I got a Birthday email, so I just started spamming random years in the forgot password section, lol.

  22. Drugs says:

    Steve Buscemi fu

  23. k3nn says:

    hasn’t happened to me, i have no suspicious activities on my account :P speaking of which, what does it constitute for it to be tagged as a “suspicious activity”?

  24. nosmas says:

    i wonder if Japanese PSN will be the next one? Shoot, do I need to start brushing up my spoken Japanese in order to prepare for this?

    • Shin-go says:

      It already happened to me and I maintain a domestic (US) account and a Japanese account I created using some real fake info like saying my Japanese domestic address was Waseda University, etc.. Basically I’m completely locked out as normal recovery methods are as follows:

      -Reset your password by validating your email and birthdate associated with the account (I can’t do this as it says my birthdate is invalid)

      -Email support providing your phone number and address info (invalid for me as my info is fake. Even if I used the real address I used to live at I doubt they’d want to deal with me “abroad”).

      -Attempt to get support through their live chat client (this hasn’t worked for me and I’ve tried it 17 times).

      -If you can’t receive an email response, they may call you directly (again, invalid. Fake/no longer valid phone #).

      When I sent a support email I used a bunch of fake data just to get it to go through and explained I am abroad. They sent an automated response saying generally “we’ve received a large number of inquiries similar to yours” – what this didn’t tell me was if I will get an actual response other than “we got it and there’s a lot of other people with the same problem”.

      My advice would be to verify right now your email address and birthdate associated with your Japanese PSN account. That way if it does get reset like mine did (most seemed to occur on Nov. 22, Japan datetime) then you can use the normal password recovery. However, I am a bit worried something got corrupted so the birthdate that would have been valid has been rendered incorrect. In which case, I suggest you dig up any transaction emails from PSN (they all include a transaction # and will usually tell you remaining wallet balance) and find the serial # for the device(s) associated with the account. The latter piece of information cannot be spoofed and may serve as a sort of two-factor authentication that “hey, all my stored details are hosed but I can give you the unique serial to the console which someone would have to physically steal from me to use”.

  25. MicoChops says:

    Uhm, that’s weird. I got an email from Sony saying that they had reset my password for security purposes. Did you not get yours?

  26. ECNJ13 says:

    i didn’t receive email to reset my password its been 2 days now. :(

  27. Zixon says:

    didn’t receive email nor I had to change my password, yet!

  28. Hellgun says:

    100% sure it’s because some ppl share their accounts, or even sell accounts with shared games. And Sony wanted t. Screw them. Some ppl use to do that in Brazil and sell the account with the game on eBay like websites for 2 users (used To be 4)

  29. Sammy says:

    Yup I am still without access to my account after FOUR days. They have denied me access to my account and what I have paid for. They have ‘locked’ my account. Honestly I wonder sometimes what idiot at Sony decided it would be a good idea to change all their customer’s passwords so they can’t access their own accounts. I will be demanding a refund from Sony for breach of contract.

  30. Shin-go says:

    I was affected by this on my Japanese PSN account. A lot of the forums (both PSN itself and others like the PSO2 community) have had a lot of people complaining about this happening.

    The only way I was informed this happened was when I was suddenly unable to access the PSN Store as I normally did. Checking the email account associated with the PSN account there was an email saying my password had been reset forcibly due to their “routine checks” finding traces of unauthorized access or attempts thereof.

    When I created the account I am almost 100% certain I correctly put in my birthday, but when going to reset it just kicks me back saying either the email address or birthdate were wrong. I can’t recover my password. I’ve tried their email support – got an automated message back saying they have a high volume of people affected like me. Their live chat also consistently failed me as I am 0 for 17 attempts at IM chatting with a rep (yes, I am fluent in Japanese).

    The most irritating thing aside from lack of communication this would happen is the fact they still rely on an email address and birthdate for users to recover their password. Guess what? I could probably steal accounts if I just snooped around facebook enough. I’m still pending follow up with Sony Japan but I have my doubts if they’ll let me back into my account even though I can provide receipts for digital purchases and even the serial # for the console linked to the account. It’s just frustrating.

  31. Lai says:

    unfortunately not all.. my account didnt reset its password.. i was able to log in like normally

  32. sathriel says:

    My US account was fine too. Tho I had a reset on my EU account.

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