My experience with Sony’s appalling customer services.

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92 Responses

  1. ZeroSkys says:

    When I see a sticker on something I have to take it off… its fun….

  2. Michael Hodge says:

    Any company that puts a serial number on a sticker and leaves no other way to identify a unit’s serial number (i.e., electronically) are idiots.

  3. Yaga says:

    protecting your vita…now say about all that ,id like to share some about those clear hard case that i got one for my self right away i got my vita ,(got a clear case for my psp slim still works like a charm with that hard case totally protected)but on the vita its a diferent story, on the back screen have been scratched badly by the back cover lid, so i got me a diferent one a biger one from nerf and get more grip and no cramps in your hand after half hour of play,, and a situation with sony that hapend to me last Friday night i wanted to buy an add-on on the ps store for a poker game and after cliking it and login in my password it say ty blah blah but i see an amount thats way over of what i got the addon cost not more that 3us dollars and i got charged 52 it was 2 am so i had to way till morning to call them again cus no service at 2 am so i called at 10 and told them that there as something on my cart that i dind t knew and i payed but not even download after seeing the bit total of my purchase,so i told the story and told me they were gona help me finish taking my info blah blah and was gona be contacted by email and i still havent got no response on my email account or my money back so i guess i have to wait till tomorrow after i get out of work and call them again cus i havent download the content yet!!!

  4. psnhater says:

    ya actually i bought 2 psn cards yesterday and i go home and put one in and it works, but the second kept giving me error. so thinking it was just not activated i go back to the place i bought it. she says it was activated and had receits to prove it, (witch she didnt give me) so i call sony and tell her whats up, and she tells me that she cant activate it cause she was not sure it was already activated. so wtf! im out of 20 bucks cause some hacker or watever got the best of them? this is bullshit

    • Jimmy says:

      Not actually a hacker. One of my old friends did this shit. He steals the card copy’s the code and returns it. Upon someone buying and getting the card activated he can redeem the code.

  5. VicSidious says:

    Thank you for your article, very interesting, as always.
    If I may add something and it’s not advertizing of some sort, simply a satisfied customer ready to share some great product. All my gadgets are covered with ZAGG product. Vita, Ipad, Iphone, WiiU Controller… name it! Those plastic films are resistant as hell, the WILL NOT break, yellow or roll up. And if they do, they are covered by a life long warranty. They are a little costly but if you want to protect your gear, Zagg is the best. End of conversation!

  6. mikhail says:

    my vita had the battery issue .. and sadly when i called and emailed the customer service guys .. their response was .. since your in a different country not covered . i bought it from amazon sad.

  7. decokaaron says:

    When I bought my 4th Vita the U.S. 3G model I bought a hard case for it also. About 3 months later my cousin got a hold of it and dropped it and the camera just stopped working it gave me some error code. I took off the hard case and there was not signs of damage so I called then and told them the camera stop working. I got worried about sending it, I read a lot about all these issues that customers are having with SONYs support so I decided not to send it in. Well later on I noticed the paint was like flaking off. I dont know whats wrong with this Vita but it was driving me mad. My other Vita’s aren’t like that at all and they are from different regions. I live in the desert were it get up to 121 decrees but I dont think that has anything to do with the paint or anything since i leave it at home. But I could be wrong. But I took apart the Vita and the ribbon on the Vita’s back camera was cracked the black paint on the ribbon was cracked, like the copper was cracked too when I took a magnifying glass too it. So I figured it wasn’t connect because of that. So I bought one off of ebay for 10$. And now its working like new. just the paint is my issue now. But sony scares me with all those stories on how bad their tech is.

  8. decokaaron says:

    OH and for those with the serial number and model number issue just put a thin peace of tape to keep it from fading. I did that to my friends when he first bought it. I put a a small peace of tape on it and took a hobby knife and cut it so it doesn’t look like it was there. Just be very careful not to cut the frame. But about 5 months later the right joystick stopped working it wouldn’t go back to it’s normal standing position, it just flopped around, so he sent it in and got the same one back with a new joystick. So I figured it worked. He’s on that thing almost all day and everday. So the tape helped a lot.

  9. God says:

    My Vita has collected dust ever since I bought my Macbook 2009 May 13″ used for 171 bucks. I got it dirt cheap because it has a mild crack on the left corner of it that is barely notice-able and small blemish on the screen that isn’t notice-able unless I look for it. My vita is still cfw for psp games, and maybe that why it collects dust since no ones cracked this so I can play vita games on it. But the titles out right now still look like shit to me.

    I am not impressed by the library of the Vita personally. I only see Uncharted Vita as being pretty good to show the power of the vita off, but once you beat the game the fun factor is kind of over at least to me.

    I think Handheld gaming is near it’s end, especially for Sony, because I don’t think they can do anything to make anyone else want to own a Vita. It even has screen problems when you see weird stuff when its black or too dark when its playing a black video.

  10. dragonkid6 says:

    It’s too bad you didn’t know about the serial number thing. Ninty doesn’t(they might do it these days?) except any console without the serial numbers. But I don’t get the charger part…$ony and Ninty have always told me to never send those in as they will not replace them. Also any memory sticks/cards.

    @God Handheld gaming will never die because the country on gaming console origin, Japan, has a much larger user base for handhelds. Japan is a much smaller country and has “key” areas where gamers come together.

  11. RooKata64 says:

    well, its too late for me! i got mine the day the regular version came out for the U.S. 2/22/2012 my stickers are long gone xD

  12. NNNRT says:

    I have removed the serial stickers from my 2 bricked PSP 3004’s but not on my current one. I used to think it was ugly until I knew how important it was. :P

  13. jd20dog says:

    Sony’s teck told me to put some clear scotch tape over the serial stickers before it peeled to much, havent had an issue sense,
    Cheap glue and cheap plastic stickers is the real defect on the vita

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  15. ndh777 says:

    I learned the serial number the hard way. These companies are pure evil when it comes to serial numbers because it has happened to all of my laptops and I’ve had an Acer, HP, Compact, and a Toshiba and the same problem persists. It even happened on one of my old PSPs and GameStop refused to buy it because the serial was so worn. So I always put a piece of tape over it to protect it.

    That’s a shame with customer service. That’s one of the things I look for when I buy something. If it doesn’t have good customer service, the thing better be safe against everything or I’m not buying it.

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