PSN Hacked: Sony released a FAQ

If you’re one of the 70 million PSN users that potentially got their personal information stolen from Sony’s Playstation Network, you’ll be happy to see that Sony has released a FAQ with the latest information on the issue.

Does it really answer our questions? Honestly no, but it’s good to see their are taking the issue very seriously.

PSN/Qriocity Network Outage FAQs

1. When did the PSN/Qriocity become unavailable?
PSN/Qriocity services have not been available since April 20 (US time) in all regions.

2. Why did the PSN/Qriocity become unavailable?
An external intrusion on our system has affected our PlayStation Network and Qriocity services.

3. Why was Sony not prepared for a compromise of its network?
We are currently conducting a thorough investigation of the situation. Since this is an overall security related issue, we cannot comment further at this time.

4. Is the attack by “Anonymous” or another party?
We are currently conducting a thorough investigation of the situation. Since this is an overall security related issue, we cannot comment further at this time.

5. Why is it taking so long to restore network services?
As soon as we learned of this issue, we temporarily turned off PlayStation Network and Qriocity services in order to conduct a thorough investigation and to verify the smooth and secure operation of our network services. Our efforts to resolve this matter involve re-building our system to further strengthen our network infrastructure. Though this task is time-consuming, we decided it was worth the time necessary to provide the system with additional security.

6. How serious is this compromise? How will Sony prevent this from happening again?
Because there is an on-going investigation we cannot comment further at this time, but we are working to restore and maintain and strengthen the services, including incorporating additional countermeasures to ward against future intrusions.

7. When will service be restored?
We have a clear path to have PlayStation Network and Qriocity systems back online, and expect to restore some services within a week.

We will keep the service down to allow us to conduct a thorough investigation to ensure smooth operation of our network services when they return; we are working hard to resume the services as soon as we can be reasonably assured our security concerns have been addressed.

8. Did SOE experience an attack due to the same reason?
SOE’s services are currently available, but they did experience a service interruption due to an external attack. An investigation is ongoing.

9. Have you had such a long PSN/Qriocity service termination like this one in the past?

10. Does PSN/Qriocity get attacked very often?
We cannot make any comments regarding this matter at this time.

11. I want my money back (subscription fee, content) since the PSN/Qriocity was not available.
While we are still assessing the impact of this incident, we recognize that this may have had financial impact on our loyal customers. We are currently reviewing options and will update you when the service is restored.

12. There seems to be some games that cannot be played even offline?
Some games may require access to PSN for trophy sync, security checks or other network functionality and therefore cannot be played offline.

13. Why are Sony Online Entertainment services available while PSN and Qriocity are still down and you (SCE/Sony) are not able to even tell us when it will come back again?
As our investigation in this matter is ongoing, we cannot comment further on this matter.

14. What personally identifying information do you suspect has been compromised?
Although we are still investigating the details of this incident, we believe that an unauthorized person has obtained the following information provided by PlayStation Network/Qriocity account holders: name, address (city, state, zip), country, email address, birth date, PlayStation Network/Qriocity password, login, and handle/PSN online ID. Other profile data may also have been obtained, including purchase history and billing address (city, state, zip). If an account holder has authorized a sub-account for a dependent, the same data with respect to that dependent may have been obtained. If an account holder provided credit card data through PlayStation Network or Qriocity, it is possible that the credit card number (excluding security code) and expiration date may also have been obtained.

15. How will I know if my personal information has been compromised?
We have provided notices to consumers at the email addresses associated with their PlayStation Network/Qriocity accounts. You may also visit and for notices regarding this issue. In addition, we have taken steps to disseminate information regarding this issue to media outlets so that consumers are informed. To protect against possible identity theft or other financial loss, we encourage you to remain vigilant to review your credit card account statements and to monitor your credit reports.

16. What steps have you taken to investigate this compromise?
We have engaged an outside, recognized security firm to investigate this incident and to assist us in our ongoing efforts to protect your personally identifiable information.

17. I got an email from you asking for my PSN/Qriocity sign-in ID and password. Is it really you asking for this information?
Sony will not contact you in any way, including by email, asking for your credit card number, social security number or other personally identifiable information. If you are asked for this information, you can be confident Sony is not the entity asking.

18. What should I do to avoid having my personal information compromised?
For your security, we encourage you to be especially aware of email, telephone, postal mail or other scams that ask for personal or sensitive information. Sony will not contact you in any way, including by email, asking for your credit card number, social security number or other personally identifiable information. If you are asked for this information, you can be confident Sony is not the entity asking. Additionally, if you use the same user name or password for your PlayStation Network or Qriocity service account for other

19. Why did Sony wait until now to tell PSN users that their personal information may have been compromised?
The nature of the intrusion required that we undertake an extensive and thorough investigation of the matter, which took considerable effort and time. We needed to make sure that we knew and understood the facts before providing the appropriate notice to PlayStation Network users.


Source playstation blog

  1. mr-carazy’s avatar

    does that mean that are all purchase history is deleted and we have to buy the games again to download them again.


    1. theSituation’s avatar

      No it just means the people who stole the information have your purchase history. I don’t think they have the power to delete your account or your purchases.


      1. mr-crazy’s avatar

        i was one of them and had those powers then i would have purchased all games for all costumers.

        i would become a hero for customers and a enemy of sony


        1. mr-crazy’s avatar

          i meant if i was one of them


  2. kafa1942’s avatar

    we cannot comment further at this time… :)) damn …


  3. jlo138’s avatar

    I didn’t get an email. Maybe because I removed my card from the site a few months ago. Anywho, I have all my PSN games already. I always figured PSN would not be online forever so I made it a point to backup all my PSN Games AND Licenses so I would never have to redownload them again. It’s easy to do because the games’ folder is titled the same as the license code for that game. Copy both to an external HDD and there ya go. I used Media Go and I hated that they automatically transferred the Update (when available) to my connected PSP. Then it would tell you that you needed to update… I would then remove the update from the PSP. I was like “I’m staying on 6.20!”. I never had problems playing any games I got but I will say that they don’t tell you that you have to update to play this new game or that game… It was funny though because I used to see HBL in my Media Go screen when my PSP was connected to it…


  4. Lejam987’s avatar

    It seems like all the answers were “We cannot comment further at this time.”


  5. Dan’s avatar

    Yeah, great! “We cannot comment further at this time.” Thank you very much. I had to cancel my credit card and change passwords to my internet banking. The service isn’t working and who’s going to pay for this?
    And I’ve learnt one thing after all of this. I stop using my real credit card with online games and change to prepaid cards. There is one that is accepted almost everywhere: Steam, Facebook, League of Legends, Aion and even Skype. That’s a good alternative. I don’t want to go through the same troubles again.



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